FAQ's
Frequently Asked Questions
Welcome to our FAQ section! Below you’ll find answers to the most common questions about shopping with DANIEL FRÔMÊTA. If you can’t find what you’re looking for, feel free to reach out to our customer service team at support@danielfrometa.com.
1. Ordering & Payments
Q: How do I place an order?
A: Browse our collections, select your preferred items, choose the size and quantity, then add them to your cart. Once you're ready, head to checkout to complete your order.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express) and secure payment gateways such as PayPal. All transactions are encrypted and secure.
Q: Can I cancel or modify my order after placing it?
A: Orders can only be canceled or modified within 24 hours of placing them. Please contact us as soon as possible at support@danielfrometa.com if you need to make changes.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders, regardless of location.
Q: How long does shipping take?
A: Our products are made to order. Processing typically takes 3-7 business days, and shipping times depend on your location:
- Domestic Shipping (US): 7-15 business days
- International Shipping: 10-20 business days
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive a tracking number via email to follow your package's progress.
3. Products & Sizing
Q: What sizes do you offer?
A: We offer a wide range of sizes to ensure inclusivity. Please refer to the size chart available on each product page for specific measurements.
Q: What materials are your products made of?
A: We pride ourselves on using high-quality materials, including premium cotton, polyester blends, and eco-friendly fabrics. Each product page will have detailed information on fabric composition.
Q: Do you offer customization or personalized products?
A: At this time, we do not offer custom designs or personalization, but we constantly update our collections with fresh, unique styles for every taste.
4. Returns & Refunds
Q: What is your return policy?
A: Since each item is custom-made, we do not accept returns for reasons such as wrong size or change of mind. However, if the product arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund.
Q: Can I exchange an item?
A: Unfortunately, exchanges are not available due to the made-to-order nature of our products. Please ensure you consult the size guide before placing your order.
Q: How do I report a damaged or incorrect item?
A: If your order arrives damaged or incorrect, please email us at support@danielfrometa.com with your order number and photos of the issue, and we will assist you with a replacement or refund.
5. Discounts & Promotions
Q: How can I use a discount code?
A: At checkout, you’ll see a field labeled “Promo Code” where you can enter your discount code. The discount will be applied before completing your purchase.
Q: Do you offer any loyalty or referral programs?
A: We’re working on exciting offers for our customers! Sign up for our newsletter to be the first to know about loyalty programs, referral bonuses, and exclusive promotions.
6. Other Questions
Q: How do I contact customer service?
A: Our support team is available 24/7 to assist you. You can reach us via email at support@danielfrometa.com or call us at +1 (800) 123-4567 for any questions or concerns.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Any customs fees are the responsibility of the customer.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be purchased through our website and used toward any future purchase. Perfect for gifts!
If you have further questions, don’t hesitate to reach out. Our team is here to ensure your shopping experience with DANIEL FRÔMÊTA is nothing short of exceptional!